To check the status of your order, log into My Account for detailed order and shipping information. You can also track your order using the tracking link provided in your shipping confirmation email.

You are welcomed to experience a test ride and purchase Thundercycle e-bikes at our retail store or one of our trusted local retail partners. Feel the thrill of riding our E-bikes firsthand by visiting us in person. Once you’ve found the perfect ride, you can conveniently purchase your favorite e-bike. If you’re eager to hit the road right away, we also offer professional assembly and tuning services for an additional fee, ensuring your e-bike arrives fully prepared for your next adventure. Use our retailer locator map to find the nearest location:

Yes! Thundercycle offers riders the option to have their entire order shipped to a local shop for e-bike assembly. Add your preferred items to the cart and proceed to checkout, where you can choose one of our local retailers for the order to be shipped to. Please note that assembly fees apply, covering solely the cost of ebike assembly. Assembly fees are non-refundable.

We offer a wide range of replacement parts on our website. If you can’t find what you’re looking for there, it’s best to reach out to our customer service team to verify availability.

Our ebikes come partially assembled and include the necessary tools to complete the remaining assembly.

In-stock items (*except batteries) typically ship within 2 business days after an order is placed.

Delivery times vary depending on your location. Once your order is sorted and scanned through the first FedEx station, your tracking information will be updated with a delivery date estimate.

Once your bike ships, you’ll receive an automated email containing your tracking information. Click the appropriate link below based on the shipping company listed in your tracking email:

  • Track FedEx Shipment:
  • Track Seko Shipment (for select California cities):

If you notice any unfamiliar or unauthorized Thundercycle charges on your account, it is crucial to take immediate action, please contact our customer support team right away as well as your financial institution.

We accept a variety of payment methods to ensure convenience for our customers, including debit or credit cards such as Visa, MasterCard, and AMEX, as well as PayPal. We are continuously adding more payment options to enhance your shopping experience.

To begin the return process, please review our return policy. Once you’ve done so, kindly check the box next to “I agree to the terms of the return policy” located at the bottom of the page, and proceed by clicking on “Start my return”. You’ll then be prompted to enter your order information.

Once we receive your item(s) back at our distribution centers, we will do our best to process your return within 3-5 business days. You will receive an email confirmation when your return has been processed. From there, if your return is approved, it will take approximately another 72 hours for you to receive your refund, depending on your original form of payment (refunds through Paypal may take longer). Refunded payments can only be made via the original form of payment. The refund amount is the original purchase price for the returned item(s), including applicable tax, but excluding original shipping and handling.

No. Purchases made from a shop abide by the shop’s purchase agreement and return policies.

Purchases made between November 21st and December 24th can be returned until January 6th of the following year. Please note, the item still needs to be in new and unused condition to qualify for a full refund with no restocking fee, less shipping charges.

We carefully inspect all items before shipment to ensure that all components are included. If you discover that a part of your order is missing upon delivery, we recommend reaching out to us promptly. For us to assist you efficiently, please provide your order number and any other relevant details when contacting us. Your satisfaction is our priority, and we’ll work swiftly to resolve any issues.

Customer Service is available via live chat or email ( or by calling +85252112404. Business hours are Monday through Friday 9am – 10pm (CST), Saturday: 8am – 11pmclosed on weekends.